Terry Williams

Leadership Coach


As a trainer / coach / speaker / facilitator, online or face-to-face, Terry guides people, teams, and organisations to better engage their people. You reap better accountability, productivity, satisfaction, work-life balance, and returns. Terry’s passion is helping people learn how to motivate, change, influence & lead. Terry does that with a variety of proven personal development tools and ideas, combined with a distinctive, engaging and memorable personal style. His sessions are always highly interactive with practical takeaways, backed up with 25+ years of experience including a dozen in senior leadership roles outside the classroom. Terry is a certified facilitator and coach for the globally successful Accountability Builder workshops. Based on the bestselling book ‘The Oz Principle’, this training is a simple, yet powerful, model to build personal and joint accountability within leadership team.
• Manufacturing
• Logistics & transport
• Sales
• Retail
• Customer service
• Government
• Professional / financial services
• I.T.
• Health
• Education
• Primary industries
• Events

Complete the questions below to test your data maturity.

Over the next two years, which three of the 14 key performance indicators do you most want to improve on as a business?

Make a note of these before you carry on reading.

The key 14 performance indicator categories:


  • Asset & equipment efficiency
  • Inventory efficiency
  • Materials efficiency
  • Utilities efficiency
  • Workforce efficiency


  • Planning & scheduling effectiveness
  • Production flexibility
  • Workforce flexibility


  • Time to market
  • Time to delivery


  • Product quality
  • Process quality
  • Safety
  • Security

Now ask yourself – what is your current performance against these three KPIs? Can you tell me how you performed in the last hour, yesterday or last week?

If you can’t answer this question for all three because you aren’t measuring the data, then the next step is clear. Figure out what data you need to enable you to measure it, and decide how you are going to collect that data.

If you can answer it historically; last week or last month – ask yourself, is this retrospective view sufficient for me to really make improvements?

If you can answer it for all three up to the minute, then it is quite possible that shopfloor intelligence isn’t a number one priority for you. Look out for parts 2 and 3 of this blog series for some more insights into how you can make the data work for you.