Robin Miller

Associate Consultant


Robin is a leader in business transformation. He has over 13 years’ experience leading large scale operations and delivering business excellence programmes around the world, including Heineken NZ, HSBC & Barclays Banking London UK, Emirates Airlines Dubai UAE and Fonterra. Robin enjoys working with people at all levels of an organisation and has a style that engages people on the improvement journey. He also has a real passion for growing business process improvement capability, and is well-practised at translating business strategy into deliverable milestones.
• Engineering
• Financial Organisations
• Airports
• General Manufacturing
• Facilities Management
• Strategy development & deployment
• Results focused programme build, support and delivery
• Root Cause Analysis problem solving
• Visual control & Visual workplace
• Application of Lean methodology’s
• Data analysis and interpretation
• Leadership and management techniques
• A3 reporting
• Coaching & Mentoring
• Business metric’s design and build
• Project management – Large and small programmes
• Process mapping and re-design

Complete the questions below to test your data maturity.

Over the next two years, which three of the 14 key performance indicators do you most want to improve on as a business?

Make a note of these before you carry on reading.

The key 14 performance indicator categories:


  • Asset & equipment efficiency
  • Inventory efficiency
  • Materials efficiency
  • Utilities efficiency
  • Workforce efficiency


  • Planning & scheduling effectiveness
  • Production flexibility
  • Workforce flexibility


  • Time to market
  • Time to delivery


  • Product quality
  • Process quality
  • Safety
  • Security

Now ask yourself – what is your current performance against these three KPIs? Can you tell me how you performed in the last hour, yesterday or last week?

If you can’t answer this question for all three because you aren’t measuring the data, then the next step is clear. Figure out what data you need to enable you to measure it, and decide how you are going to collect that data.

If you can answer it historically; last week or last month – ask yourself, is this retrospective view sufficient for me to really make improvements?

If you can answer it for all three up to the minute, then it is quite possible that shopfloor intelligence isn’t a number one priority for you. Look out for parts 2 and 3 of this blog series for some more insights into how you can make the data work for you.