Mark Singh

Supply Chain Expert // Kaptura


Mark is co-founder and CEO of Kaptura: a digital platforms company for powering intelligent supply chains. With Kaptura, Mark focuses on accelerating adoption Industry4.0 technologies; that underpin digital architecture in supply chain and operations networks of future. With over 25 years of experience as an accomplished supply chain professional; Mark has been a member of operations leadership team and an IT governance board; with a FTSE10 company. Recently, Mark has been engaged by several companies on facilitating rapid capability build for disruption mitigation and resilience through the COVID-19 crisis and has vantage view of its supply chain impacts.

Complete the questions below to test your data maturity.

Over the next two years, which three of the 14 key performance indicators do you most want to improve on as a business?

Make a note of these before you carry on reading.

The key 14 performance indicator categories:


  • Asset & equipment efficiency
  • Inventory efficiency
  • Materials efficiency
  • Utilities efficiency
  • Workforce efficiency


  • Planning & scheduling effectiveness
  • Production flexibility
  • Workforce flexibility


  • Time to market
  • Time to delivery


  • Product quality
  • Process quality
  • Safety
  • Security

Now ask yourself – what is your current performance against these three KPIs? Can you tell me how you performed in the last hour, yesterday or last week?

If you can’t answer this question for all three because you aren’t measuring the data, then the next step is clear. Figure out what data you need to enable you to measure it, and decide how you are going to collect that data.

If you can answer it historically; last week or last month – ask yourself, is this retrospective view sufficient for me to really make improvements?

If you can answer it for all three up to the minute, then it is quite possible that shopfloor intelligence isn’t a number one priority for you. Look out for parts 2 and 3 of this blog series for some more insights into how you can make the data work for you.