Client Results

Internal capability and self-reliance


Gallagher Way Maturity Model

  • Million dollar improvements realised
  • Building internal capability and self-reliance
  • Streamlining operations by the adoption of one way of working within the group “The Gallagher Way”
  • Providing the vision, road map, measurements and capability for future business growth
  • Systems maturity model development
  • KPI and practices assessment
  • Group results and maturity benchmarking
  • Internal tool box development
  • Development of internal subject matter experts
  • Maximisation of brand values throughout the organisation
  • Hoshin planning and strategy cascade for global deployment

“Developing our own Business Maturity model (The Gallagher Way) with LMAC has revolutionized our business improvement process. We now have 100% engagement and ownership of our journey, our strategy and our sustained $ business improvement”

Brent Dawson Group Manufacturing and Supply Chain Executive

Contact us to get started now

Complete the questions below to test your data maturity.

Over the next two years, which three of the 14 key performance indicators do you most want to improve on as a business?

Make a note of these before you carry on reading.

The key 14 performance indicator categories:


  • Asset & equipment efficiency
  • Inventory efficiency
  • Materials efficiency
  • Utilities efficiency
  • Workforce efficiency


  • Planning & scheduling effectiveness
  • Production flexibility
  • Workforce flexibility


  • Time to market
  • Time to delivery


  • Product quality
  • Process quality
  • Safety
  • Security

Now ask yourself – what is your current performance against these three KPIs? Can you tell me how you performed in the last hour, yesterday or last week?

If you can’t answer this question for all three because you aren’t measuring the data, then the next step is clear. Figure out what data you need to enable you to measure it, and decide how you are going to collect that data.

If you can answer it historically; last week or last month – ask yourself, is this retrospective view sufficient for me to really make improvements?

If you can answer it for all three up to the minute, then it is quite possible that shopfloor intelligence isn’t a number one priority for you. Look out for parts 2 and 3 of this blog series for some more insights into how you can make the data work for you.